Return & Refund Policies

At Aero Publishing (a brand owned & operated by SOLAR THIRTY LLC), we are committed to delivering high-quality publishing, writing, editing, design, marketing, and author support services. Because our services involve custom creative work, professional expertise, consultation, and digital deliverables, we encourage all clients to review this Return & Refund Policy carefully before purchasing any services.

By purchasing our services, you acknowledge and agree to the terms outlined below.

No Refunds For Services Rendered

Due to the custom and service-based nature of our work, services that have been initiated, partially completed, completed, delivered, or approved are generally non-refundable.

Once a service has:

• Been initiated
• Entered active production
• Been partially completed
• Been fully completed
• Been delivered in any format
• Been approved by the client

the associated fees become non-refundable.

This policy applies to, but is not limited to:

• Book publishing services
• Book writing services
• Ghostwriting services
• Editing services
• Proofreading services
• Book formatting services
• Book cover design services
• Audiobook services
• Author website development
• Marketing and promotional services
• Consultation services
• Publishing assistance
• Children's book services
• Digital content creation
• Custom publishing packages

Deposits & Booking Fees

All deposits, retainers, booking fees, and reservation payments are non-refundable.

These payments secure project scheduling, resource allocation, consultation time, and administrative preparation associated with your project.

Once a booking has been confirmed, the associated deposit is considered earned and non-refundable.

Cancellations & Rescheduling

We understand that schedules and circumstances may change. Clients requesting modifications to scheduled consultations, meetings, or project timelines should notify us as soon as possible.

Cancellation Guidelines

• Cancellation or rescheduling requests should be submitted at least 24 hours before the scheduled appointment.
• Requests submitted less than 24 hours before the scheduled time may be subject to cancellation fees.
• Missed appointments or “no-shows” are not eligible for refunds.
• Complimentary rescheduling is not guaranteed for missed appointments.
• Exceptions may be reviewed on a case-by-case basis at our discretion.

Service Satisfaction

Client satisfaction is important to us, and we strive to deliver professional, high-quality services on every project.

If you are dissatisfied with a service, please contact our team within three (3) business days of receiving the deliverable.

Although refunds are generally not available for completed services, we may, at our sole discretion:

• Clarify misunderstandings
• Provide reasonable revisions
• Offer additional support
• Make minor project adjustments
• Extend service-related assistance
• Provide future service credits where appropriate

Resolution options are evaluated individually based on project circumstances.

Digital Deliverables

Due to the nature of digital products and services, all electronically delivered materials are non-returnable and non-refundable once delivered, downloaded, accessed, or approved.

Examples include:

• Manuscripts
• Drafts
• Editing files
• Proofreading files
• Book covers
• Artwork
• Formatting files
• Marketing materials
• Audiobook files
• Website assets
• Publishing files
• Digital reports
• Creative concepts
• Downloadable content

Once digital assets have been delivered, ownership and access cannot be reversed, making refunds unavailable.

Chargeback Policy

If you have concerns regarding billing or services, we strongly encourage you to contact us before initiating a payment dispute or chargeback.

We are committed to fair resolution of all service concerns and encourage clients to contact us before initiating any payment dispute.

Unauthorized, abusive, or fraudulent chargebacks may result in:

• Immediate suspension of active services
• Removal of project access
• Account restrictions
• Cancellation of ongoing work
• Collection actions where permitted by law

We are committed to resolving billing concerns professionally and encourage direct communication whenever possible.

Project Abandonment

Projects that remain inactive due to a lack of client communication for fifteen (15) consecutive days may be placed on hold.

Because resources, scheduling, and labor are allocated in advance:

• No refunds will be provided for abandoned projects.
• Reactivation fees may apply when work resumes.
• Extended inactivity may require revised timelines and project scheduling.

Policy Exceptions

Aero Publishing reserves the right to review refund requests individually and make decisions based on:

• Project status
• Work completed
• Communication history
• Deliverables provided
• Service type
• Client obligations fulfilled

Any exception to this policy is granted solely at the discretion of Aero Publishing and does not establish precedent for future requests.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Aero Publishing
A brand owned & operated by SOLAR THIRTY LLC

Email: info@aeropublishing.org
Phone: +1 424 282 3304
Address: One Towne Square, Suite 1835, Southfield, MI 48076